Environmental emergencies include fires, power failures, building related problems, weather emergencies, suspicious mail, threatening phone calls, and medical emergencies.

Fire Emergencies:

●If a fire is discovered, all staff will remain calm and follow the emergency protocol.

●All staff and clients will be escorted out of the office and directed towards the fire exits.

●One staff member will check each room, close doors and verify that all staff and clients have been evacuated.

●The Office Manager will reschedule clients if the building is not operational.

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Power Failures

●If a power failure occurs, the building manager will be notified.

●If a power failure occurs during the evening hours, the Office Manager will use the flashlight to assist clients and staff in safely exiting the building.

●When power has been restored, the Office Manager will ensure that the computer system and other office equipment are functional.

●The Office Manager reschedules clients if the building is not operational.

●The Office Manager can access needed information from off-site via the EMR program.

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Weather Emergencies

●May include thunderstorms, tornadoes, snowstorms, etc.

●If weather conditions exist which make it unsafe for clients or staff to travel, the Office Manager will contact both to inform them.

●If a tornado warning occurs which requires taking shelter, staff and clients will be directed to a safe, internal area until the warning has ended.

●The Office Manager will reschedule clients if needed.

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Threatening Phone Calls

●Phone calls of a threatening nature are written down, including the date, time, caller #, name, and other relevant information in the Incident Report Form. If related to a particular client, the incident report is uploaded to the client’s digital file.

●A report is made to the  local police department.