During regular business hours, the goal is for every telephone call to be answered by a live person.  If  more  than  one  call  comes  in  at  one  time,  the  voicemail  will  go  into  effect.  Phone messages are checked and returned throughout the day.When the officeis closed, the voicemail goes into effect. For routine matters, callers may leave a message, which will be returned the next business day. In the voicemail, callers are informed that if this is an emergency, to seek emergency services such as dialing 9-1-1.If a client calls wanting to speak to their clinician, a message is taken, and given to the clinician. Callers are informed that due to the clinician’s schedule, they may not receive the message, or be able to return the call immediately.