The client is expected to attend each scheduled session on time. A cancelled or delayed appointment delays our work and can negatively impact other clients. Since your appointments involve the reservation of time specifically for you, and out of respect for your clinician and our other clients, a minimum of 24 hours notice is required for rescheduling or canceling an appointment. We appreciate more than a 24-hour notice when possible as we can then make that time available to other clients. Therefore, if you should know before the required 24-hour notice that you will not be able to attend our session, please call or text the office at 586-335-2006 or reach out to your clinician directly through the patient portal. This way, we have time to fill your slot with another client who may need it. Please note that you CANNOT cancel or reschedule your appointment by replying to the text reminder. The more time, the better for the clinician and other clients in need.
A late cancellation or no-show appointment hurts at least three people: you, your clinician, and another client who could have utilized your time slot. Therapy, medication, and testing sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice or a client no-shows, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency. This is why you get a text reminder the day before your appointment to ensure this doesn't happen.
Fees for No-Shows and Late Cancellations
No-Show Fees: Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation or are more than 15 minutes late for your appointment, you will be charged $80 for a no-show therapy session or $150 for a no-show medication management or testing session. The credit card information or other payment information you provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Multiple no-shows will result in the termination of your mental health services at H3.
Late Cancellation Fees: Any session that is missed by canceling less than 24 hours in advance will be charged an $80 fee for a therapy session or $150 for a testing or medication management session. You will be charged even if the cancellation is related to work or sickness and even if you rescheduled the appointment. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Repeated late cancellations (more than three) may result in the termination of your mental health services. Multiple no-shows will result in the termination of your mental health services at H3.
You should note that insurance companies do not reimburse for missed appointments or late cancellations
Therapy No-Show or Late Cancel
$80 Includes being 15 or more minutes late to your appointment
Medication Management No-Show or Late Cancel
$150
Includes being 15 or more minutes late to your appointment
Testing No-Show or Late Cancel
$150
Includes being 15 or more minutes late to your appointment
Medicare or Medicaid Clients
Please note that your clinician cannot charge you or your insurance for missed sessions or late cancellations due to having Medicaid or Medicare insurance. This means that your appointment slot could have been filled with a client; instead, your clinician will lose the opportunity to schedule another client if you cancel late or do not show up. Because of this, clients with Medicaid or Medicare insurance who have three or more late cancellations or missed sessions will be immediately discharged and referred to other providers outside of H3. Out of respect for our clinicians and your treatment, we have this policy in place to uphold our values of quality of care and continuity of care which are not met when multiple appointments are cancelled or missed.
Additionally, please understand that mental health services should be viewed as of the same importance as any other medical appointments. While it is a time commitment, this is for your personal betterment, and consistency is key to achieve your goals.
This is standard practice with most therapy agencies and private practice offices.
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