Frequently Asked Questions

FAQS

HOW LONG WILL IT TAKE TO GET MY INSURANCE VERIFIED PRIOR TO AN APPOINTMENT?

The process of insurance verification and its timing is contingent upon your current insurance provider, our current waitlist of clients, and your successful and accurate completion of intake documentation. We work adamantly in order to complete this process within 24-48 hours.

WHAT WILL APPOINTMENTS LOOK LIKE FOR ME?

Our team of providers take great care in co-creating goals alongside clients in order to define the best pathway to success and goal acquisition. For each individual, sessions can look very different, and at the heart of the process is discovering your agency to create the life you desire.

WHAT WILL MY FIRST SESSION WITH MY CLINICIAN LOOK LIKE?

Within the first session, clients will have the opportunity to: determine goals, process current challenges, review organizational policies and documentation, develop a meeting cadence based upon client current needs.

WHY WAS I CHARGED FOR AN APPOINTMENT THAT DID NOT TAKE PLACE?

For late cancellations (without prior 24-hour notice) there will be a fee charged to your InSync client portal of $80 for appointments with members of our therapy team and $150 for appointments with our psychiatric/psychological services team. For no show appointments with no notice or if you have arrived 15 or more minutes late, this fee will also be charged.

HOW DO I UPDATE MY CREDIT CARD ON FILE?

Once logged into your client portal homepage, navigate to the link displayed as "Manage Saved Cards". From this link you can add a new card or update your current cards on file as needed.

HOW LONG DOES PRIOR AUTHORIZATION TAKE? 

We prioritize completing information for clients and any delays that arise will be contingent upon individual insurance provider.

WHY DO I OWE $100+ EVEN WITH INSURANCE COVERAGE?

The cost of therapy, medication management, and testing will shift contingent upon individual insurance provider. If you have questions about what your insurance provider will cover, please contact them to review your individualized explanation of benefits and how they cover behavioral health visits.

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