Frequently Asked Questions
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FAQS

How long will it take for my insurance to get verified prior to an appointment?
The process of insurance verification and its timing is contingent upon your current insurance provider, our current waitlist of clients, and your successful and accurate completion of intake documentation. We work adamantly in order to complete this process within 24-48 hours
What will therapy look like for me?
Our team of providers take great care in co-creating goals alongside clients in order to define the best pathway to success and goal acquisition. For each individual therapy can look very different, and at the heart of the process is discovering your agency to create the life you desire
What will my first session with my therapist look like?
Within the first session, clients will have the opportunity to: determine goals, process current challenges, review organizational policies and documentation, develop a meeting cadence based upon client current needs. 
Why was I charged if my appointment did not take place
For late cancellations (w/o prior 24 hour notice) there will be a fee charged to your InSync client portal of $80 for appointments with members of our therapy team and $150 for appointments with our psychiatric/psychological services team. For no show appointments with no notice, this fee will also be charged. In emergency circumstances we do not charge clients.
How do I update my credit card on file?
Once logged into your client portal homepage, navigate to the link displayed as "Manage Saved Cards". From this link you can add a new card or update your current cards on file as needed.
How long does a prior authorization take
We prioritize completing information for clients and any delays that arise will be contingent upon individual insurance provider.
Why do I owe $100+ even with insurance coverage?
The cost of therapy will shift contingent upon individual insurance provider. If you have questions about what your insurance provider will cover, please contact them to review your individualized explanation of benefits and how they cover behavioral health visits.
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